Terms and Conditions

TERMS AND CONDITIONS

These terms together with the documents referred to by it sets out the whole agreement for the sale of goods purchased from. Gutter Force Ltd (trading as G Force Systems). Please ensure you have read and understand these terms as you will be bound by them once you order any products.

If you do not understand any of the terms in this document please contact us before ordering. G Force Systems (the Supplier, Us, We and Our) is a private limited company registered in England and Wales. Company number 7972266. VAT number 199185255. Our registered address is Evolution House, Iceni Court, Delft Way, Norwich, NR6 6BB. Our trading address is Unit 24a, Brooke Industrial Park, Norwich Road, Brooke, Norwich, NR15 1HJ.

Contact details – 01508 500 500, contact@gforcesystems.co.uk, Our website gforcesystems.co.uk is operated by Us.

Gutter Force Ltd which trades under the name G Force Systems (‘the Supplier’) supplies its goods and services to it’s customer (‘the Customer’).

INTERPRETATION

In these Terms: a “Consumer” means a person who is not dealing in the course of their business; “Contract” means any contract between Us and You for the sale and purchase of the Goods incorporating these Terms; “Goods” means the goods (or any part of them) set out in the Order; “Order” means your order for the Goods; “Terms” means these terms and conditions; “We”, “Us” and “Our” means Gutter Force Ltd (trading as G Force Systems); “Working Day” means every day of the year except weekends and English bank holidays; and “You” and “your” means the person, firm or company ordering Goods subject to these Terms.

We reserve the right to alter these Terms and Conditions without notice to the Customer. Changes will apply to any subsequent orders received.

ORDERING

The Customer may place an order to purchase a product advertised for sale on this website by following the onscreen prompts. The Customer will have an opportunity to check and correct any input errors before completing the order.

All orders placed by the Customer are subject to acceptance by the Supplier. The Supplier may choose not to accept the order for any reason and will not be liable to the Customer in those circumstances.

If the Customer’s order includes any products which are not available from stock there may be a delay in dispatching the order. The Supplier will attempt to contact the Customer using the details provided to ask how the Customer would like to proceed. The Customer will have the option to wait until the products are available from stock or cancel the order

By placing an order through Our Website, you warrant that:

you are legally capable of entering into binding contracts;
you are at least 18 years old;

By placing an order through Our Website, You accept that communication with Us will be mainly electronic. For contractual purposes, you agree to this and acknowledge that communication with you electronically complies with any legal requirement that such communications be in writing.

BASIS OF SALE

These Terms apply to the Contract to the exclusion of any other terms that the Customer may seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing, subject to any variation as follows:

Any variation to these Terms and any representations about the Goods shall have no effect unless expressly agreed in writing and signed by an authorised employee. The Customer acknowledges that they have not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not set out in the Contract. Nothing in this clause shall exclude or limit Our liability for fraudulent misrepresentation.

The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Terms and all orders are subject to acceptance by the Supplier. It is the responsibility of the Customer to carefully read the details in the Terms or on the Order and to ensure they are complete and accurate before they commit to the Contract. If the Customer thinks that there is a mistake, the Customer should ensure that they ask the Supplier to confirm any changes in writing.

The Order shall only be deemed to be accepted when the Supplier issues a written acceptance of the Order, at which point the Contract shall come into existence. The Supplier is not obliged to supply Goods to the Customer until the Supplier has confirmed acceptance of the Order and this is when the Contract is made.

If an Order is placed through the Suppliers Website an acknowledgement is sent. This does not mean that the Order is accepted, only that it has been received by the Supplier. Acceptance of a Website order occurs when an email is sent to the Customer confirming that the Product has been dispatched. For Website Orders the Contract between the Customer and the Supplier shall come into existence when the Dispatch Confirmation is sent.

The Contract will relate only to those Products whose dispatch we have confirmed in the Supplier’s written acceptance of the Order or Dispatch Confirmation. The Supplier will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate written acceptance of the Order or Dispatch Confirmation.

Orders cannot be amended or withdrawn without the Suppliers prior written agreement.

The quantity and description of the Goods shall be as set out in the Supplier’s acknowledgement of the Order.

While the Supplier will use reasonable endeavours to verify the accuracy of any advertising, and any descriptions or illustrations contained in Our literature or Website, these are issued or published solely to provide the Customer with an approximate idea of the Goods they describe. They do not form part of the Contract or any other contract between the Customer and the Supplier for the sale of the Goods.

THE GOODS

The Supplier warrants to the Customer that any Goods purchased from the Supplier are of satisfactory quality and reasonably fit for all the purposes for which Goods of the kind are commonly supplied.

The Customer should inspect the Order as soon as it is delivered and within 14 days of delivery. Be aware that by installing the Goods (or having them installed) at any time after delivery of the Goods is certifying that they are undamaged.

The Supplier shall not be liable for a breach of the warranties above unless:

the Customer gives written notice of the defect to the Supplier, and, if the defect is as a result of damage in transit to the carrier, within 7 days of the time when the Customer discovers or ought to have discovered the defect; and
The Supplier is given a reasonable opportunity after receiving the notice of examining such Goods and the Customer (if asked to do so ) returns such Goods to the Supplier’s place of business at the Customer’s cost for the examination to take place there.

The Supplier shall not be liable for a breach of the warranties above if:

The Customer makes any further use of such Goods after giving notice as described above.
the defect arises because of the Customers failure to follow Our oral or written instructions as to the storage, use and maintenance of the Goods or (if there are none) good trade practice;
The Customer alters or repairs such Goods without the Our written consent; or
the defect arises as a result of fair wear and tear, wilful damage, negligence by the customer or any third party, or abnormal working conditions.

Items are supplied subject to their availability. Whilst the Supplier will endeavor to hold sufficient stock to meet all orders, if there is insufficient stock to meet your order, the Supplier may at their discretion contact the Customer to offer a refund the price paid for such goods as soon as possible.

The Supplier reserves the right to change details and/or product specifications without notice.

CANCELLATION AND RETURNS

The Customer has the right to cancel any order placed on the Suppliers Website within 14 calendar days beginning the day after the date goods are delivered, without giving reason.

On cancellation for whatsoever reason the Customer must return the goods within 14 calendar days in their original condition to the Supplier at the Customer’s cost unless the goods are being returned because they are faulty or incorrect goods, in which case the Supplier will meet the cost of the return on the Suppliers nominated carrier. The goods must be returned complete, unused and in “as new” condition in the original box and packaging. If the Customer does not return the goods then the Supplier reserves the right to deduct the cost of recovering goods from any refund due to the Customer.

If required the Customer will be responsible for providing proof of delivery of item returned to the Supplier.

To cancel an order and therefore the Contract, the Customer must inform the Supplier in writing within 10 Working Days of receipt of the relevant Product(s). The Customer has a legal obligation to take reasonable care of the Product(s) while they are in their possession. Failure to comply with this obligation may result in a claim for compensation from the Customer by the Supplier.

Nothing in these Terms shall exclude or restrict the legal rights that the Customer has as a Consumer. Consumers can obtain advice about their legal rights from their local Citizens’ Advice Bureau or Trading Standards Office.

Refunds will only be made on the credit card or debit card that was originally used to complete the transaction within 14 calendar days of receiving the goods back.

The Supplier will only accept returns from the Customer who bought the item.

Except as set out in these clauses, all warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

These Terms apply to any repaired or replacement Goods supplied to you.

In certain circumstances the Supplier may authorise Goods to be returned. This authorisation will be given in writing. In this instance the Customer may return the Goods in 21 days or at our discretion, and it is the Customer’s responsibility to return the Goods undamaged and in their original packaging. The Customer will be responsible for providing proof of delivery if required.

Unwanted goods returned in their original protective packaging after 14 working days will be subject to a 20% restocking charge at our discretion.

PRICE

The price payable for the goods ordered is the price shown on the web site at the time the Supplier receives the Customers order and any applicable charges for carriage and insurance.

All items are subject to the current rate of VAT.

The Supplier reserves the right to change the prices and details at any time without notice.

All prices are in £ sterling.

If the Supplier has mistakenly underpriced a product, the Supplier will not be liable to supply that item to the Customer at the stated price, provided that the Supplier notifies the Customer before dispatch. The Supplier will notify the Customer of the correct price so they can decide whether or not to complete the order at the correct price.

TERMS OF PAYMENT

Customers who shop online must be aged 18 years or over.

The Supplier is pleased to accept payments by credit cards and debit cards.

By placing an order through the web site the Customer authorises the Supplier to debit their credit or debit card for the total amount of the order prior to the dispatch of the goods to the Customer’s delivery address.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of the Customer’s card refuses to authorise payment the Supplier will not accept the Customer’s order. The Supplier is not responsible for the Customer’s card issuer or bank charging the Customer as a result of the Supplier’s processing of their credit / debit card payment in accordance with their order.

The Supplier cannot accept the order until payment is made in full.

DELIVERY

Delivery to mainland U.K. is free on orders over £100.

The Supplier can arrange deliveries to destinations other than mainland U.K. Such deliveries need to be arranged through the sales department during normal business hours and will incur an extra cost.

Delivery dates and times given by the Supplier are estimates only. If no dates are specified, delivery shall be within a reasonable time, unless there are exceptional circumstances.

The Customer shall make all arrangements necessary to take delivery of goods whenever they are tendered for delivery. If the Supplier has to re-arrange delivery to the Customer, or if the delivery Company have to leave a card and reschedule the delivery because the Customer has failed to make the necessary arrangements to receive the Goods, the additional charges made by the delivery company will be passed on to the Customer. The Customer will be liable for these additional delivery charges in full.

The Supplier will only tender delivery of goods to persons aged over 18.

The Supplier shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by Our negligence), nor shall any delay entitle the Customer to terminate or rescind the Contract unless such delay exceeds 180 days.

If for any reason the Customer fails to accept delivery of any of the Goods when they are ready for delivery, or the Suppler is unable to deliver the Goods on time because the Customer has not provided appropriate instructions, documents, licences or authorisations:

risk in the Goods shall pass to the Customer (including for loss or damage caused by the Our negligence);
the Goods shall be deemed to have been delivered;

If the Customer has not taken delivery of the Goods within two weeks of the Supplier notifying the Customer that they are ready, the Supplier may, after giving the Customer reasonable prior notice in writing, resell or otherwise dispose of part or all of the Goods.

The Supplier may deliver the Goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions of the Contract. Each instalment shall be a separate Contract and no cancellation or termination of any one Contract relating to an instalment shall entitle the Customer to repudiate or cancel any other Contract or instalment.

The quantity of any consignment of Goods as recorded by the Supplier on despatch from Our place of business shall be conclusive evidence of the quantity received by the Customer on delivery unless the Customer can provide conclusive evidence proving the contrary.

The supplier shall not be liable for any non-delivery of Goods (even if caused by Our negligence) unless the Customer gives written notice to the Supplier of the non-delivery within 14 days of the date when the Goods would in the ordinary course of events have been received. The Suppliers liability for non-delivery of the Goods shall be limited to replacing the Goods within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods.

WARRANTIES AND GUARANTEES

Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of 12 months from delivery. If your goods develop a fault within 28 days of delivery, the goods may be returned for a replacement. A replacement is only offered for a period of 28 days from delivery. These promises do not apply to faults caused by accidental damage, neglect or misuse.